ServiceMax is a leading provider of cloud-native, product-centric Field Service Management (FSM) software. In particular, the acquisition is expected to strengthen PTC 's closed-loop product lifecycle management (PLM) offering by extending the digital thread of product information into downstream enterprise asset management (EAM) and FSM capabilities. Subject to regulatory approvals and other conditions, the transaction is expected to close in early January 2023.

PTC and ServiceMax have been partners since 2015. They support manufacturers of complex, highly configured products in the medical device, industrial products, aerospace and related industries. For these manufacturers, customer service is a strategic part of their business, enabling them to maintain product performance, extend the lifecycle of their products, improve customer satisfaction, drive revenue growth and increase profitability.

ServiceMax offers a suite of cloud-native FSM capabilities built on the Salesforce platform. These functions include the management of all relevant information about the serviced products - product description, serial number, service history - the creation and management of work orders and the planning and scheduling of technicians. ServiceMax's FSM functions are also closely integrated with Salesforce's CRM system.

ServiceMax's FSM capabilities complement PTC's Digital Thread portfolio: the use of product definition data from PTC's Creo and Windchill solutions, technical publishing capabilities from PTC's Arbortext software, spare parts management capabilities from PTC's Servigistics software, IoT and digital twin capabilities from PTC's ThingWorx solutions, and augmented reality capabilities from PTC's Vuforia software. By remotely monitoring connected products with ThingWorx, for example, customers could proactively identify service needs and automatically generate service orders in ServiceMax. Service technicians could use 2D work instructions from Arbortext or 3D AR work instructions created in Vuforia derived from the product's digital product definition information created in Creo and managed in Windchill. Technicians could also use a more detailed understanding of service activities to optimize spare parts inventory with Servigistics.