AI and SMEs
Supporting service processes with artificial intelligence
On January 1, 2020, the 'Service-Meister' project was launched under the leadership of the eco Association. The aim is to create an AI-based service ecosystem for technical services in the age of Industry 4.0.
Service-Meister has been successful in the German government's AI innovation competition. The responsible expert committee of the BMWi has recommended the industrial project, which uses artificial intelligence (AI) as a basis, for funding. "We are delighted that the experts have confirmed the high relevance of the Service-Meister project for the economy," says Andreas Weiss, Head of Digital Business Models at the eco Association. "With Service-Meister, companies can access the knowledge and technology they need anywhere and at any time."
The cross-plant, cross-departmental and cross-company service platform will be specially tailored to the challenges of German SMEs. An important sub-goal is to enable less skilled workers to provide complex services with the help of digital advisors, such as AI-based service bots and smart services. The second sub-goal is a platform for digitized service knowledge to enable cross-company scalability of services. The aim is to create a service ecosystem that counteracts the shortage of skilled workers in Germany and makes German SMEs competitive in the long term.
The project is set to run for three years. Industry participants include Würth and the Trumpf Group, Atlas Copco, KEB Automation, Open Grid Europe and Krohne Messtechnik. Inovex, grandcentrix and USU Software are involved as implementation partners. On the institute side, the project is supported by the Karlsruhe Service Research Institute (KSRI), the Beuth University of Applied Sciences Berlin, the Institute for Internet Security if(is), the Institute for Web Science and Technologies (WeST), the Fraunhofer Institute for Software and Systems Engineering ISST and the Trusted Cloud e. V. competence network, among others.
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