The service technician's job will change the most. Because we will never return to the travel frequencies of pre-corona. Corona is also having a disruptive impact on operating concepts.

The value of a machine for the operator will be demonstrated by how easily and quickly all user groups can complete their tasks on the machine with as little travel and mobility as possible. To achieve this, operation must be considered and designed across the entire life cycle for all user groups, across all tasks, use cases and human-machine interfaces, tools and devices, all documents and software applications. The operating activities of employees on site must be simple and user-oriented, as must the support, guidance and monitoring of remote employees.

This places new demands on developers from mechanical, electrical and automation engineering, GUI and software development, technical documentation and support staff.

The presentation will provide an insight into how this can be achieved.

Dr. Elke Deubzer, founder and owner of PMO Usability-Engineering & Organizational Development, welcomes you to the lecture on "Across all boarders - operating requirements for tomorrow".

Date: November 25, 11:30 - 11:50 a.m.

Registration and tickets

To the lecture program

Dr. Elke Deubzer

Dr. Elke Maria Deubzer founded the PMO Usability Engineering & Organizational Development Institute in 1990. PMO works for companies and groups such as Rittal, Maschinenfabrik Reinhausen, B&R, Krones and others.

Dr. Elke Maria Deubzer studied human sciences (psychology, sociology, anthropology, ergonomics) in Munich at LMU, TUM and the Max Planck Institute. "If you want to build user-oriented machines, you need to know the users, their tasks and working conditions as well as the principles and laws of perception, thought and action."

For her, human and engineering sciences belong together. In many product developments, she has shown that investments in user-oriented human-machine interfaces are worthwhile: Training, set-up and downtimes are shorter, the machines sell better, after sales and support become easier. "User-friendliness brings benefits on many levels."

In 2016, she won the 1st Industrial Usability Award.