Cideon

Inka Krischke,

Integrated knowledge management

The Cideon Enify service platform from Cideon, which enables visual exchange between machine builders and operators of a machine/system, has an integrated knowledge management system that users can actively utilize in service cases or for training purposes.

© Cideon

With this knowledge management from Cideon, the cloud automatically saves all service cases so that every maintenance and every replacement of machine parts is directly documented. Existing resources can be used efficiently thanks to the central storage of information and data relating to the service case and cross-location access to the corresponding communication. ERP, PDM or PLM systems can be linked to the application depending on the customer's individual requirements. The aim is to provide quick access to all machine-relevant information and data - for example, the parts list or spare parts list for the machine. Using a QR code, the user can join a video call at any time with augmented reality glasses.

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