StudyNeed to catch up on quality assurance
Traditional approaches to quality management are outdated and losing their effectiveness. This is the conclusion of a study by the consulting firm A.T. Kearney.
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<p>Effective methods are used too rarely: for example, community feedback is rated as beneficial by almost 90% of respondents, but is only used by a third. The situation is similar for remote diagnosis.</p> © A.T. Kearney