How is AI being used worldwide?

© Capgemini

As the study shows, companies use AI for the following reasons: They want to increase their sales and operational performance, simplify interaction with customers and gain insights into their business. The fact that three quarters of all companies have already increased their sales figures by ten percent since they started using AI proves that this works. Customer experience is a key focus for AI users: 73% believe that AI can increase customer satisfaction and 65% believe that it can reduce future customer churn. Most ...