Readers' choice "Products of the year 2022"96 products, your decision!
96 products make up the list of nominees for this year's "Products of the Year 2022" readers' poll! Now your opinion counts: Which are the most innovative and useful products?
IFS - IFS Remote Assistance:
IFS Remote Assistance is based on augmented (AR) and merged reality (MR) technology and combines two real-time video streams to create an interactive environment on a standard tablet or smartphone. This allows technicians on site or the customer themselves to share the real-life context of the situation with the support experts. They in turn interact with the local staff in real time and can provide guidance on solutions. The visual aspect of the technology makes it possible to identify the problem more quickly and find a solution more efficiently than with purely telephone-based support, for example. The service experts can touch what the customer or technician sees in front of them in the merged reality solution, freeze or share images. They can use hand gestures or insert real objects such as special tools into the MR environment.
A mobile device such as a smartphone or tablet with a web browser is all you need to use IFS Remote Assistance.