According to Siemens Digital Industries Software and Salesforce, the app combines product development and product service by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio for industrial software with the Salesforce Manufacturing Cloud and the Salesforce Service Cloud. The software is intended to enable manufacturers to introduce more service-oriented business models, improve the customer experience and increase service revenue.

The Teamcenter SLM app is designed to improve operational efficiency through a better first-time fix ratio, reduce service costs and enable better alignment between sales and service. According to the two companies, in addition to the graphical product data managed in Teamcenter, the app provides technicians and field service staff with better insight into the customer's asset information, helping to ensure that service activities are completed successfully the first time. With access to Einstein, Salesforce's AI technology, the app can scan knowledge articles that come from service plans created in Teamcenter to find resources and solutions. With easy access to service data, manufacturers drive continuous product improvement as insights gained from service events become part of each asset's digital twin.

The Teamcenter SLM app is now available on the Salesforce AppExchange.

"Siemens and Salesforce are offering manufacturers a whole new way to engage with their customers through this innovative integration of service lifecycle and customer relationship platforms," said Zvi Feuer, Senior Vice President of Digital Manufacturing, Siemens Digital Industries Software. "Through our new collaboration with Salesforce, we are helping manufacturers transition to service-centricity through a closed-loop integration that brings together product knowledge with the entire customer story. The app enables customer service optimization by revolutionizing service workflows, fostering collaboration between engineering and service teams, and increasing customer satisfaction - by providing the right information at the right time in a single, centralized location."

"We're excited to partner with Siemens to help manufacturers increase efficiency, provide better service and unlock new revenue streams," said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce. "By bringing together Salesforce, powered by real-time data and AI, with Siemens Teamcenter Service Lifecycle Management, we can drive digital transformation across the industry and enable manufacturers to deliver better service while unlocking new revenue streams."