... IT service providers are playing an increasingly important role: 34% of companies are already working with an external IT service provider to take over the administration of their IT infrastructure. Currently, 15% of companies have already completely outsourced parts of their IT infrastructure to a service provider and, according to Techconsult, a few more will do so in the future - "This means that IT/telecoms support providers in particular are likely to see an increase in demand for services in the near future," says Verena Bunk.